F. A. Q.
Everybody has questions. Hopefully you can find your answer below. If not, email firstname.lastname@example.org and we will get back to you shortly.
A large selection of high quality children’s gear with a mom’s attention to detail and understanding of what it is like traveling with an underaged entourage.
Email email@example.com and we will see if we can accommodate your needs.
Email firstname.lastname@example.org and we will address your needs.
We do not have a store front with standard hours. All deliveries and pickups are by appointment only.
Delivery is complimentary.
No problem! Contact us at email@example.com or 504.919.1976 and we are here to help. Please be aware that orders with same day and next day delivery will incur a rush fee of $35 and $25, respectively. You must add the rush fee to your cart which is located in the shipping section of our shop.
There is no minimum order requirements.
Email firstname.lastname@example.org to discuss long-term rental needs.
You can request any changes by emailing email@example.com or calling 504.919.1976. All changes to your order must be received and confirmed prior to the day of delivery. If you need anything quicker, give us a call and we will do our best to accommodate your needs.
Yes, we can meet you at the airport for drop-off and/or pick-up. We follow-up every order with a confirmation email reviewing the order details as well as making delivery arrangements.
Please email firstname.lastname@example.org to inquire.
For liability reasons we are unable to install the car seat, but we can provide you with the manual for assistance.
We accept Visa, MasterCard, American Express and Discover.
We deliver to the Greater New Orleans Area.
Our equipment is either new or gently used. We take great care to offer the best options using reputable brands for your travel needs. We provide Juvenile Product Manufacturing Association (JPMA) certified equipment when possible. In addition, we check all equipment for recalls and inspect each item before releasing it for rental.
We ensure that our equipment is thoroughly inspected and cleaned after each use. Upon return, all items are inspected for wear-and-tear and then cleaned first with hospital grade cleaners, sanitizers, and disinfectants (as appropriate) followed by a cleaning with a hypoallergenic, environmentally friendly, gentle cleaner to ensure no harsh chemicals are left behind.
Items are monitored for wear-and-tear after every use and are replaced as necessary when they are no longer in like-new condition. Our general rule of thumb is to ask ourselves, “would I want my kid to play with it?” and “would I be happy with that rental?” If the answer to both questions are yes, it stays in circulation. Otherwise we find a replacement.
Ideally all orders should be received approximately 2 weeks prior to your arrival. We typically reserve our children’s gear about 3-4 weeks prior to our departure. However we wouldn’t want to leave you hanging for a last minute getaway.
When appropriate (typically larger equipment) we provide a manual upon request.
When appropriate (typically larger items) we handle the setup.
Lost or damaged equipment will incur a fee of 50% of the replacement value.
We will refund your payment minus a 50% cancellation fee. Please contact us at email@example.com or 504.919.1976 as soon as possible so we may make the necessary arrangements.