F. A. Q.

Everybody has questions. Hopefully you can find your answer below. If not, email moms@littletravelersnola.com and we will get back to you shortly.

 

What can I expect when working with you?

A large selection of high quality children’s gear with a mom’s attention to detail and understanding of what it is like traveling with an underaged entourage.

 

What if I don’t see equipment I want to rent on your website?

Email moms@littletravelersnola.com and we will see if we can accommodate your needs.

 

What if I have questions about my order? 

Email moms@littletravelersnola.com and we will address your needs.

 

What are your hours?

We do not have a store front with standard hours.  All deliveries and pickups are by appointment only.

 

What are your prices for delivery?

Delivery is complimentary.

 

What if I have a last minute order?

No problem! Contact us at moms@littletravelersnola.com or 504.919.1976 and we are here to help. Please be aware that all rush deliveries will incur a fee of $35 for orders within 24 hrs. You must add the rush fee to your cart at checkout which is located in the shipping section of our shop.

 

Is there a minimum order amount?

There is no minimum order requirements.

 

Do you provide long-term rentals?

Email moms@littletravelersnola.com to discuss long-term rental needs.

 

Can I change an order?

You can request any changes by emailing moms@littletravelersnola.com or calling 504.919.1976.  All changes to your order must be received and confirmed prior to the day of delivery.  If you need anything quicker, give us a call and we will do our best to accommodate your needs.

 

Do you do airport greetings with car seats and/or gear?

Yes, we can meet you at the airport for drop-off and/or pick-up. We follow-up every order with a confirmation email reviewing the order details as well as making delivery arrangements.

 

Can I pick up my equipment?

Please email moms@littletravelersnola.com to inquire.

 

Do you install the car seat?

For liability reasons we are unable to install the car seat, but we can provide you with the manual for assistance.

 

What forms of payment do you accept?

We accept Visa, MasterCard, American Express and Discover.

 

What is your delivery area? 

We deliver to the Greater New Orleans Area.

 

Is the equipment new? 

Our equipment is either new or gently used.  We take great care to offer the best options using reputable brands for your travel needs. We provide Juvenile Product Manufacturing Association (JPMA) certified equipment when possible. In addition, we check all equipment for recalls and inspect each item before releasing it for rental.

 

Is your equipment clean? How is the equipment cleaned? 

We ensure that our equipment is thoroughly inspected and cleaned after each use.  Upon return, all items are inspected for wear-and-tear and then cleaned first with hospital grade cleaners, sanitizes, and disinfectants (as appropriate) followed by a cleaning with a hypoallergenic, environmentally friendly, gentle cleaner to ensure no harsh chemicals are left behind.

 

How often are products replaced? 

Items are monitored for wear-and-tear after every use and are replaced as necessary when they are no longer in like-new condition.  Our general rule of thumb is to ask ourselves, “would I want my kid to play with it?” and “would I be happy with that rental?” If the answer to both questions are yes, it stays in circulation.  Otherwise we find a replacement.

 

How far ahead should I place an order?

Ideally all orders should be received approximately 2 weeks prior to your arrival.  We typically reserve our children’s gear about 3-4 weeks prior to our departure.  However we wouldn’t want to leave you hanging for a last minute getaway.

 

Does the equipment come with manuals?

When appropriate (typically larger equipment) we provide a manual upon request.

 

Do you set up the equipment?

When appropriate (typically larger items) we handle the assembly.

 

What if I lose or damage equipment? 

Lost or damaged equipment will incur a fee of 25% of the replacement value.

 

What if I need to cancel?

We will refund your payment minus a 10% administration fee and hope you are able to visit us soon.  Please contact us at moms@littletravelersnola.com or 504.919.1976 as soon as possible so we may make the necessary arrangements.